QoA AI

Refund Policy

Last updated: May 7, 2026

At QoA AI, we are committed to providing an exceptional experience for our users. We understand that circumstances may change, and you may need to request a refund. Please read this refund policy carefully before making a purchase.

Refund Eligibility

Time Limit

Refund requests must be made within 3 days of your purchase. After this period, we will be unable to process any refund requests.

Credit Usage

If you have used more than 20 credits, regardless of the purchase date, you will no longer be eligible for a refund.

Digital Product and Generated Output

QoA AI is a digital SaaS product delivered online. Because credits are used to request personalized AI image and video processing, completed credit usage and delivered generated outputs are generally non-refundable except where required by law or where we confirm a billing or service error.

Subscriptions

You may cancel a subscription at any time from the Billing page or by contacting support. Cancellation stops future renewals, but your subscription access remains active until the end of the current billing period unless stated otherwise in your account. We do not provide partial refunds for unused time in an active billing period except where required by law.

Policy Violations

Refunds may be denied if the purchase or account activity is connected to fraud, abuse, unauthorized resale, account sharing, chargeback manipulation, violation of our Terms of Service, or prohibited content usage.

How to Request a Refund

If you meet the above eligibility criteria and wish to request a refund, please follow these steps:

  • Contact Us: Reach out to our support team via email at support@qoa.ai.
  • Provide Details: Include your account information, order number, purchase date, and the reason for your refund request in the email.
  • Submit on Time: Ensure your refund request is submitted within 3 days of purchase.

Refund Processing

Once we receive your refund request, we will review it and notify you of the result within 3 business days. If approved, the refund will be processed through your original payment method or through the merchant-of-record/payment provider used for your purchase. Your bank, card network, or payment provider may require additional time to post the funds to your account.

We may request additional information to verify the order, account ownership, credit usage, or the reason for the refund. If we do not receive the requested information, we may be unable to complete the refund review.

Chargebacks and Duplicate Requests

Please contact us first so we can review the issue directly. If you open a payment dispute or chargeback with your payment provider, we may pause direct refund processing while the dispute is handled through the provider’s process.

Submitting multiple requests for the same order does not extend the refund eligibility window.

Policy Changes

We reserve the right to update this refund policy at any time. Any changes will be posted on this page, and we recommend checking regularly for the latest information.